Reference

How crekex Handles Your Account and Legal Rights

Access to crekex and its features — including deposits via bKash, Nagad, and Rocket — is subject to your local law and the eligible regions we serve.

Eligibility by local lawAccount terms apply on registrationbKash, Nagad, Rocket coveredBangladesh-region conditions apply
crekex How crekex Handles Your Account and Legal Rights
POLICY CONTACT

Reach Us About Legal or Account Questions

If something in our legal terms is unclear, or you want to raise a concern about your account status, contact our Bangladesh support team directly. Legal queries are handled separately from general wallet support — use the channel that matches your question type so it reaches the right team faster.

Live Chat Use live chat on the crekex site for account-status questions, access eligibility queries, and term clarifications. Available from your mobile browser without a separate app.
Email Support Send detailed legal or policy questions by email. Include your registered account ID and the specific clause or issue you are asking about so we can route it correctly.
Account Help Centre The help centre covers account suspension, wallet verification steps for bKash and Nagad, and how to request your account data or raise a formal policy concern.
HOW WE MANAGE IT

Data Handling, Cookies, and Account Security

We hold account data only as long as needed to operate your account and meet any applicable legal retention requirements. You can request a summary of what we hold about you through the support email channel — include your account ID and we will respond within the period set out in the full policy. Cookie use on the crekex site is limited to session continuity and fraud-prevention functions; no third-party advertising cookies are set without a clear opt-in.

Data Retention

Account and transaction records, including bKash and Rocket payment logs, are retained only for the period required by applicable law and our internal audit process.

Account Security

Login is protected by OTP verification to your registered mobile number. Any suspicious access attempt triggers an automatic session lock and a prompt to re-verify your identity.

Cookie Controls

Session cookies keep you logged in across pages on mobile. You can clear them at any time through your browser settings without affecting your wallet or account balance.

Change Requests

To update registered details or request data deletion, use the support email with your account ID. Changes to payment-linked details like a Nagad number require identity verification first.

Common Questions About Our Legal Terms

These are the questions we hear most often about account eligibility, data rights, and how our terms apply to wallet transactions in Bangladesh. If your question is not here, the support email is the fastest path to a specific answer.

No. The same account-level terms apply regardless of which payment method you use. bKash, Nagad, and Rocket transactions are all governed by your account agreement, not the wallet's own terms.

Access depends on your local law and the regions we currently support. We do not determine legality on your behalf — check your local regulations and our current eligibility conditions before creating an account.

Yes. Send a request to our support email with your registered account ID. We will confirm what data we hold and the format in which we can share it within the timeframe our policy sets.

We notify you via your registered contact details and begin the account-closure process. Any pending wallet balance linked to bKash or Rocket is handled according to our standard withdrawal procedure before closure.

Records are kept for the period required by applicable law and internal audit needs. Once that period passes, data is deleted or anonymised in line with our data-retention policy.

Use the support email and label your message as a legal or policy concern. Include your account ID and the specific issue. Legal queries are routed to a separate team and handled outside the general wallet-support queue.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.