Reference

What You Agree To When You Use crekex

These terms set out how your crekex account works — what we allow, what we ask of you, and how disputes get handled.

Account eligibility rulesbKash, Nagad, Rocket wallet conditionsWithdrawal and verification stepsAccount suspension termsGoverning law and jurisdiction
crekex What You Agree To When You Use crekex
HOW WE HANDLE COMPLIANCE

Our Approach to Account Security and Fair Terms

We built these terms to be readable, not to bury obligations in legal density. Here is how we apply them in practice — from how we hold your data to how we handle account changes you request.

Wallet Identity Checks

When you withdraw to bKash, Nagad or Rocket, we cross-check the wallet name against your registered account. Mismatches are flagged to you directly so you can correct them through support.

Account Data Retention

We keep your account records for as long as required by the applicable rules of our operating jurisdiction. You can request a summary of your stored data by contacting support with your account ID.

Terms Change Notification

When we revise these terms, the update appears on this page. For material changes, we also send a notice to your registered mobile number or email before the new version takes effect.

Dispute Resolution Path

If you disagree with a decision made under these terms, raise it via live chat or email first. We review account-level disputes against the version of the terms active at the time of the event.

TERMS QUERY CHANNELS

Reach Us About Any Terms Question

If a clause here is unclear or you want to flag a concern about how your account has been handled, our support team is the right starting point. Reach out before taking any action on your account — most issues get sorted quickly once we have your account details in hand.

Live Chat Open the chat widget from your account dashboard. Give your registered mobile number and describe the terms clause you want clarified — we aim to respond without delay.
Email Support Write to our support address from your registered email. Include your account ID and the specific section you are querying so we can pull the right records and respond accurately.
Account Help Page Your account settings panel has a dedicated help section covering wallet verification, withdrawal holds and eligibility checks — check there first for common terms-related questions.

Common Questions About crekex Terms

These are the questions we hear most often about how our terms work. If yours is not here, the support team can walk you through the relevant clause directly.

Your access and eligibility depend on your local law and your specific region. We cannot confirm legality on your behalf — you must satisfy yourself that using crekex is permitted where you are.

No. These terms allow one account per person. Duplicate accounts may be closed and any associated balance held pending a review of the circumstances under our account-integrity rules.

Wallet details linked to your account are retained only for the period required under our data retention policy. After that window, they are removed from active records. Contact support to confirm the timeline.

Send a request via live chat or email with your account ID and the detail you want changed. We verify identity before updating anything — especially for wallet names tied to bKash, Nagad or Rocket.

Accounts may be suspended for duplicate registration, mismatched wallet identity, suspected abuse of promotions, or activity that appears inconsistent with normal account use as described in the relevant terms clause.

Continuing to use your account after a terms update counts as acceptance. For significant changes, we notify you via your registered contact before the update applies — so you have time to review.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.